Frequently Asked Questions
Everything you need to know before placing your order
FAQ
Customization
How Do I Personalize My Order?
Simply upload your favorite photo, enter your name, and add a custom message before placing your order. We'll create your tumbler exactly as submitted.
What image quality works best?
For the best printing results, we recommend uploading high-resolution, clear images with good lighting.
Can I preview my design before ordering?
Yes! You can preview your personalized design directly on the product page before placing your order. This allows you to review your photo, text, and customization to ensure everything looks exactly the way you want before completing your purchase.
How long does production take?
Since every tumbler is custom-made, production typically takes 3–5 business days before shipping.
SHIPPING
What Shipping Methods Are Available?
We ship orders throughout the United States using trusted carriers such as USPS, UPS, and FedEx. The shipping method is automatically selected based on your order's size, weight, destination, and the fastest available service. Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Do You Ship Internationally?
At this time, Desty Creations only ships within the United States.
We hope to offer international shipping in the future. Stay tuned for updates!
How Long Will It Take To Get My Package?
Orders are typically processed within 2–5 business days. After your order ships, estimated delivery times are:
- New Jersey, New York & Pennsylvania: 2–5 business days
- All other U.S. states: 3–7 business days
Once your order ships, you'll receive a tracking number by email so you can follow your package.
How can I track my order?
How Can I Track My Order?
Tracking your order is easy! Simply visit our Track Order page and enter your tracking number or order details to see the latest shipping updates.
If you need additional assistance, please contact us at contact@destycreations.com, and we'll be happy to help.
Order & Retunrs
How do I place an Order?
Placing an order is easy! Simply browse our products, choose your favorite item, customize it by uploading your photo or design and adding any special instructions, then add it to your cart and complete checkout. Once your order is confirmed, we'll begin creating your personalized product and keep you updated every step of the way.
How Can I Cancel Or Change My Order?
If you need to cancel or make changes to your order, please contact us as soon as possible at returnreturns@destycreations.com.
We can only cancel or modify orders before production begins. Once your personalized item has entered production, it cannot be canceled or changed.
Do I need an account to place an order?
No! You can place an order as a guest without creating an account.
However, creating an account allows you to track your orders, view your order history, save your shipping information, and enjoy a faster checkout experience.
How Do I Track My Order?
Tracking your order is easy! Simply visit our Track Order page and enter your tracking number or order details to see the latest shipping updates.
If you need additional assistance, please contact us at help@destycreations.com, and we'll be happy to help.
How Can I Return a Product?
To request a return, please contact us at refund@destycreations.com within 30 days of receiving your order.
Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Please note that personalized or custom-made products cannot be returned unless they arrive damaged, defective, or you receive the wrong item.
Once your return request is approved, we'll provide instructions on how to return your item.
