Refund & Return Policy

At Desty Creations, customer satisfaction is important to us. Because many of our products are made to order and personalized, please review our policy below.

Returns

We offer a 30-day return policy for eligible items. To qualify for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Personalized or custom-made products are non-refundable and non-returnable unless they arrive damaged, defective, or you receive the wrong item.

To request a return, please contact us at refund@destycreations.com. If your return is approved, we will provide instructions on how to return your item. Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at refund@destycreations.com with your order number and photos of the issue. We will work quickly to resolve the problem by offering a replacement or refund when appropriate.

Non-Returnable Items

The following items cannot be returned or refunded:

• Personalized or custom-made products (unless damaged, defective, or incorrect)
• Gift cards
• Sale or clearance items
• Perishable or personal care products (where applicable)

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If you have not received your refund within 15 business days after approval, please contact us at refund@destycreations.com.